Terms of Service

1. Acceptance

By using the Services at pathlycrm.com, you agree to these Terms. If using on behalf of an organization, you represent authority to bind the organization.

2. Services

Pathly CRM provides a cloud-based sales and marketing platform for senior living communities. We may modify the Services at any time.

3. Accounts

You agree to provide accurate information, maintain credential confidentiality, and notify us of unauthorized use.

4. Fees & Payment

Subscription fees are outlined in Order Forms. Fees are non-refundable unless stated. Late payments may result in suspension.

5. Acceptable Use

You may not use the platform unlawfully, upload malicious code, reverse engineer software, or violate privacy laws.

6. Client Data Ownership

Client retains ownership of its data. Pathly CRM retains ownership of all intellectual property related to the platform.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information.

8. Service Level Agreement (SLA)

Uptime Target

99.5% monthly uptime excluding scheduled maintenance, emergency maintenance, and force majeure events.

Service Credits

Credits are the sole remedy for downtime.

Support Response Times

Backup

Daily backups and disaster recovery procedures are maintained.

9. Termination

Upon termination, access is disabled and data export is available for a limited time.

10. Disclaimer of Warranties

Services are provided "AS IS" without warranties of any kind, express or implied.

11. Limitation of Liability

Total liability shall not exceed amounts paid in the previous 12 months. We are not liable for indirect or consequential damages.

12. Indemnification

Client agrees to indemnify Pathly CRM against claims arising from Client Data, regulatory violations, and misuse of platform.

13. Dispute Resolution & Arbitration

Informal Resolution

Parties agree to attempt good-faith resolution for 30 days.

Binding Arbitration

Disputes will be resolved by binding arbitration under AAA Commercial Rules in the State of Colorado.

Class Action Waiver

Claims must be brought individually.

Injunctive Relief

Either party may seek injunctive relief for IP or confidentiality violations.

14. Governing Law

These Terms are governed by the laws of the State of Colorado.

15. Changes to Terms

We may update these Terms. Continued use constitutes acceptance.

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